Terms and Conditions

Studio 910 LLC. Services Terms And Conditions

Last updated: September 15, 2023

Scheduling: Appointment scheduling can be requested via online submission, via email: hello@studio910pb.com, or over the phone: 561-461-2254. We will do our best to determine the best time of day in regards to weather however ensuring favorable conditions at the scheduled time is ultimately the responsibility of the Client.  Studio 910 LLC reserves the right to change, modify, or move your appointment based on logistics in order to best serve our large network of clients. We will give you proper notice in the form of a phone call, text, and/or email to reach out to you in the instance this does happen.

Travel and Parking Charges: Our intentions are to not have to charge for mileage as we do not believe in nickel and diming our clients, though once an appointment reaches 100 miles of round trip travel, we will start to charge at a rate of $1.00 per mile in addition to the appointment total. Travel is calculated from where our photographers are coming from, whether that be their own place of living or the Studio 910 office, located in West Palm Beach, FL. We do our best to schedule our Creative Specialists in the most efficient manner so that they are driving as little as possible and you are incurring travel fees.  If we must pay for parking, our employees will always seek out the most inexpensive option. We will bill clients directly for any parking charges that are associated with the project.

Payments: All Payments must be made in full before delivery of marketing assets. The 48 hour turnaround time starts when the invoice has been paid in full. Only you can delay the process of receiving your files.

Cancellations/Rescheduling: We aim to be very flexible rescheduling due to weather and other unforeseen circumstances. There is a $150 cancellation fee for appointments canceled with less than 24 hours’ notice. No-show appointments are also subject to a $150 cancellation fee. “No-show” is considered 30 minutes after the scheduled booking time.

Filming/Photography: Studio 910 LLC has full creative liberty of choosing the best compositions, which rooms, and how many photos each room should get unless otherwise requested in advance. If you need additional photos including an angle change, we will bill accordingly for a second visit to the property.

Liability: Drone operators are licensed with the FAA. Studio 910 LLC employees may use their discretion if a job is deemed unsafe due to weather conditions, proximity to airports, or other circumstances. We reserve the right to refuse video/photo service for any reason.

Property Readiness: Please ensure the property is ‘shoot-ready’ upon the arrival of our Creative Specialists. You may request and/or will have received the “pre-shoot checklist and questionnaire” with a confirmation of your appointment. This means you communicate with your property owners and arrive 20-30 minutes before your scheduled appointment to turn on lights, declutter, remove cars from the driveway, etc. For a busy real estate production crew, there is nothing worse than trying to film/photograph a property that is not ready. Studio 910 LLC is not responsible for moving, changing, or altering objects. Our creative specialists will make minor adjustments based on their discretion however, we are not furniture movers, home stagers, house cleaners, and homes are expected to be shoot ready upon our arrival. Studio 910 LLC employees are not responsible for cleaning and the property will be shot “AS-IS”. Studio 910 LLC is not responsible for locking doors, windows, or other access points, turning off lights, or fireplaces prior to our departure and liability.

Return Charges: Should a reshoot be required due to, but not limited to, the property not being ready, changes to the decor, or additional photos/videos beyond the scope of the original work, a fee of $150 will be applied. Studio 910 LLC reserves the right to charge this fee at its discretion.

Asset Delivery: We strive to deliver photography within 24-48 hours of the appointment time and Real Estate video production within two (2) – five (5) business days. All deliverables from Studio 910 LLC will be delivered in the form of a Dropbox link, Areyo link, or Pixieset link.

Refunds: No Refunds. All sales are final, and Studio 910 LLC does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances. Any canceled appointments that are paid are eligible to receive a credit on your Studio 910 account. This includes retainers.

Photography Revisions: An editing fee is included in our pricing, this is considered standard retouching. Any photoshop editing will be charged $10 per photo. Virtual staging is $50 per hour.

Video Revisions: Videos sent are final versions meaning that the revisions are not accepted unless we have made a mistake of any type. Music choices are final. If you have written in the music selection spot that we pick the song, you agree that we will not be responsible if you do not like it. We encourage you to review the music selection with your client. Any changes made after the final video has been sent will be subject to charge at our rate of $150 per hour.

Asset Rights and License: All photos and videos and rights relating to them, including copyrights and ownership rights, remain the sole and exclusive property of Studio 910 LLC. This license provides you, the Client, with the limited right to publicly display and distribute the photos and videos only for promotional advertising purposes directly related to the sale of the property. All photos and videos taken are a single-use license, meaning they are not to be duplicated, edited, transformed, changed, or manipulated. These photos and videos are not to be sold to any 3rd party without consent from Studio 910 LLC.

Have a question? Give us a call at 561-461-2254 or email us at hello@studio910pb.com

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